Monthly Archives: January 2011

At What Cost Employee Training?

By Jeff Bowman In the past several months, I have witnessed the polar extremes in attitudes of businesses towards employee training. I met one organization that is about to launch a corporate-wide training program for all of its employees.  Yup, … Continue reading

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Filed under Human Resources, Jeff Bowman, Managing, Strategic Planning, Training and Development

I’m Mad as Hell and I’m not going to take it anymore!

By Jeff Bowman Unique selling point, differentiation, value proposition and customer satisfaction are all terms  common to sales and marketing professionals. In an environment where we are easing out of a recession, consumers clamor for value in whatever they buy. … Continue reading

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Filed under advertising, Customer Service, Jeff Bowman, Marketing, Sales

The trick with breastfeeding

By Stephen Rhodes I am about to tread where men should never go, but every once in a while I read a story that speaks to me in the language of dullards, dinosaurs and dinkcompoops. Last week the National Post  … Continue reading

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Filed under Stephen Rhodes

Where’s the value proposition in new technology?

By Stephen Rhodes Explain to me the value proposition in new technology. I am, let me rephrase that, my wife is in the market for a LARGE flat-screen TV. I know, role reversal. We have a 26 inch RCA solid … Continue reading

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Filed under Stephen Rhodes

Becoming An Influential Blogger!

By Jeff Bowman I’m back at the blogging desk.  I took a break over Christmas to reflect on my previous year’s sum of mind dump in the blogosphere and to try to figure out if I had any impact at … Continue reading

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Filed under blogging, Communications, Jeff Bowman, Marketing, Media, social media

Customer service fit for a king

By Stephen Rhodes A movie theatre manager in Victoria gets it. He listened – well actually in this case he watched -what was going on at his theatre and made a simple adjustment to meet the needs of his customers. … Continue reading

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Filed under Customer Service, Stephen Rhodes

Look before you leap at Social Media

By Stephen Rhodes Hot on the heels of yesterday’s post Lost in the new world of advertising I ran across an interesting study on eMarketer by Debra Aho Williamson, who recently completed a  report “Social Media in the Marketing Mix: … Continue reading

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Filed under Marketing, social media, Stephen Rhodes

Lost in the new world of advertising

By Stephen Rhodes More and more, I hear clients talk about being lost when it comes to the latest trends in marketing, meaning, of course, social media. It reminds me of the mid 90s when many small businesses migrated to … Continue reading

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Filed under advertising, Stephen Rhodes

Pay it forward everyday

By Stephen Rhodes Been AWOL awhile adjusting to the time demands of my volunteer role as President of The Brampton Board of Trade (BBOT). www.bramptonbot.com Of all the things we (BBOT)  do as an organization to support businesses – advocating … Continue reading

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