Tag Archives: Customer Service
The Customer Service Experience
By Jeff Bowman I had the pleasure of taking part in a podcast on the value of blogging for businesses last Friday. I had known about the recording for a couple of weeks, however it didn’t dampen my enthusiasm for … Continue reading
Filed under Jeff Bowman
At what cost Air?
By Jeff Bowman There are some levels of customer service that can’t be breached. Sacred. One of the last bastions of free extra value has gone the way of the Dodo. I am fortunate enough that I grew up in … Continue reading
Filed under Branding, Customer Service, Jeff Bowman, Sales
What’s excellent customer service?
By Stephen Rhodes I sometimes ask clients what they are about – what makes them different from their competitor, or what’s their point of differentiation, competitive advantage or value proposition. Many service-based companies say it’s good customer service, or even … Continue reading
Filed under Branding, Customer Service, Stephen Rhodes
Rogers promises real people
By Stephen Rhodes It seems Rogers wants to re-invent customer service. On May 3, Rogers Communications Inc., announced the launch of Rogers Live Agent(TM), promoted as the first Canada-wide business assistance of its kind. The new service targets small business … Continue reading
Filed under Customer Service, Stephen Rhodes
Can you compete with Sears?
By Stephen Rhodes Small businesses often look to personalized service as their point of differentiation. Part of the assumption is that large faceless companies don’t really care about customers. And many large faceless companies do have large faceless customer service … Continue reading
Filed under Customer Service, Stephen Rhodes
Can you handle the truth?
By Stephen Rhodes Do you talk to your customers, I mean really talk to them? Most of us in business would say we talk to our clients. We may even conduct online or in-store surveys. Bigger companies might employ a … Continue reading
Filed under Customer Service, Stephen Rhodes
Customer dis-service. Seller beware!
By Jeff Bowman I once had a wonderful experience with a customer service representative from a local store that I frequent. The woman was courteous, smiling, had a sense of humour and seemed to genuinely care about my concerns. The … Continue reading
Filed under Customer Service, Jeff Bowman
We have a value winner!
By Jeff Bowman Businesses probably spend more time than they should trying to figure out their value proposition. We are bigger, stronger, softer, cheaper, more improved, greener or care more about our customer. You have heard all the motherhood statements … Continue reading
Filed under Branding, Customer Service, Marketing, Sales
Humpty Dumpty had a great …influence
By Jeff Bowman The hours of my childhood that were not spent outdoors playing sports, attending family events or tormenting my little sister were often spent alone in my room with the latest issue of a magazine that I enjoyed, … Continue reading
Filed under Customer Service, Jeff Bowman, Sales
Stephen Rhodes
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Stephen Rhodes
