Press one for lost business

By Stephen Rhodes

How is it that picking up a telephone, assuming you can actually get a human being on the end of the line, is such an intensely stimulating experience that we avoid it at all cost?

telephoneIs there a more annoying invention than voicemail? Do companies actually think their customers want to be interrogated with 30 questions before they have a chance to talk to a human being – and that’s only if you know how to spell their name in the company directory.

And why is it service companies seem to be worse than anyone else? Try calling the phone company for instance.

First contact is so important for business. I wonder how many people give up after five minutes of frantic fingering through the entrails of a company’s voicemail system. You know things are bad when you end up in the dreaded general mailbox – that black hole of indifference.

Do you make it easy for your customers to talk to you?

Add a comment below.

Add to FacebookAdd to DiggAdd to Del.icio.usAdd to StumbleuponAdd to RedditAdd to BlinklistAdd to TwitterAdd to TechnoratiAdd to FurlAdd to Newsvine


Leave a comment

Filed under Customer Service, Marketing, Stephen Rhodes, Uncategorized

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s