Customer feedback is good

Rhodes croppedBy Stephen Rhodes

Imagine a world where you can get instant feedback from your customers.

“We love what you are doing! We hate what you are doing! I am a customer for life! You ruined my life!”

Social Media provides that kind of instant feedback and for many it’s scary. It’s the biggest concern I hear from clients who are still struggling with the notion of engaging their customers in conversation – creating an opportunity for dialogue.

dialogue“What happens if they say something negative?”

We have all read those travel reviews, when hunting for an inexpensive week in the sun at the sick and tired point of winter. The less than $1,000 a week, all-in price tag seems to good to be true.

The reviews vary wildly from “our greatest vacation ever” to “this is the worst vacation I have ever had,” which begs the question about expectations. For me, the big sale, less than $1,000, all-inclusive  suggests it’s not fine dining and 5 star accommodation.  Still, I read the reviews because I want to know what people, who have actually been there, think about the place.

As a business owner, I want to know what my customers think. Otherwise they quietly walk into the sunset and I never hear from them again.

Do you dialogue with your customers?

Add to FacebookAdd to DiggAdd to Del.icio.usAdd to StumbleuponAdd to RedditAdd to BlinklistAdd to TwitterAdd to TechnoratiAdd to FurlAdd to Newsvine

Leave a comment

Filed under social media, Stephen Rhodes

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s