OK, hold the fort. You are tweeting 10 times a day. You update your Facebook page 5 times a day. You write a blog twice a week and …..you are still waiting for floodgates to open.
Most businesses today are better at capturing basic information about their customers than they used to be. Name, address, a phone number and/or an email.
It takes time to build an audience in Social Media. It takes two seconds to pick up the telephone.
Imagine a customers’ reaction when you call to ask for their opinion on a new service or product line. No sales pitch. I just want to know what you think.
Technology can become an excuse for not talking to our customers.
Do you let that happen?