Jan van der Hoop, a blogger at the Mississauga Board of Trade writes – your people – and not you or your product – will ultimately determine the fate of your business.
Jan writes about the rude treatment he received from a waiter at a French restaurant and wonders if owner of the restaurant is aware.
It is your employees’ standards, attitudes and values that ultimately determine how your customer will feel during and after they have done business with you.
And too often business owners don’t know the damage that is being done. Hire right. Spend time on their training so they fully understand that they are an ambassador for your business and your reputation.
As Jan points out, anything less amounts to “management malpractice”
Read Jan’s full post here